Frequently Asked Questions

Cooler Bag Delivery

Delivery destinations:
We deliver within an approximately 35 mile radius of Charlotte, NC
Please reach out to us if you have a question about your delivery destination.

Delivery times:
Order placed online by Sunday night at midnight will be delivered or ready for pickup on the following Sunday. For example, if the order was placed on Wednesday night the 12th of said month, the order will be delivered or ready for pickup depending on the option chosen at checkout, on Sunday, the 19th of the month. If the order is placed on Friday the 14th of the month, the order will not be ready until Sunday the 26th of the month.

Delivery cost:
Delivery is $10 per order. Store Pickup is an option at checkout, in which case there will be no charge.

How does it work?

You scope out the menu for the week, choose your meals, whether you choose to shop by the item, by the pack, or by the pound, we have you covered.
For example, our Chef Specialty entrees are available in Regular and Large sizes. Our Chef Packs consist of a Chef's choice variety pack of the number of entrees you choose.

When do my meals arrive?

Orders placed by Sunday night at midnight will be delivered on Sunday between 2pm and 6pm. This gives us time to source fresh ingredients to prepare your meals. Meals are prepared and delivered fresh for you to enjoy throughout the week. You will receive a text one our delivery staff have dropped off your meals.

How do I return my bags?

You can leave your empty outside your door for the delivery driver to pick up when they drop off your next delivery.